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Terms of use

Terms and Conditions

1. Website & Product Disclaimer

The information on this website is designed for educational purposes only. It is not intended to be a substitute for informed medical advice or care. You should not use this information to diagnose or treat any health problems or illnesses without consulting your doctor. Please consult a doctor with any questions or concerns you might have regarding your condition.

If you have a specific medical condition or are taking medication, please consult your doctor before starting any of our Programs or taking any of our products. If symptoms persist consult your healthcare professional.

If you are under the age of 18 please seek parental permission to use this product. If you are pregnant or breastfeeding, please consult your doctor before using any of our products.

2. Terms of Website Use

Natural Slimmer pty ltd (“Natural Slimmer,” “us,” “our,” and “we”) owns and operates this website. This page (together with the documents referred to on it) tells you the terms of website use on which you may make use of our website www.naturalslimmer.com.au (our site). By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms of website use (“terms of use”). If you do not agree to the terms of use, please do not use this website. You should print a copy of these terms of use for future reference.

Ownership of website and content

Natural Slimmer pty ltd owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission by Natural Slimmer pty ltd. No trade mark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Natural Slimmer pty ltd.

Security

Natural Slimmer pty ltd cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.

Amendments

We reserve the right to amend these terms of use at any time and it is your responsibility to review these terms of use on each occasion you use this website. All amendments to these terms of use will be posted on-line. If any of the terms of use are found to be unenforceable, you agree that the remainder of the terms of use remain in full force and effect. You may terminate this Agreement by written notice to us (by post) if you do not wish to be bound by such new terms of use. However, continued use of our site will be deemed to constitute acceptance of the new terms of use.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

Accessing and availability of The Natural Slimmer Group Support Forum

As part of the program we offer a free facebook forum group. You are bound by Facebook regulations and rules as part of this group as well as the group rules as stated by Natural Slimmer assigned admin. We have the right to change these rules and you are agreeing to comply with these stated rules each time you use the forum. Should you not adhere to the “rules” of the group, facebook terms, you will be removed from this group. We do not allow advertising of any company other group or product in our group unless you have written permission from the admin team. We do not tolerate aggressive, rude or vulgar comments, name calling bullying or any type of harassment this will be instant exclusion from the forum group. There is no refunds issued for your exclusion this is a free service we provide. We will not be liable if for any reason our forum is unavailable at any time or for any period.

Liability

Natural Slimmer provides this website and its contents on an “as is” basis, and makes no representation as to the accuracy, completeness, currency or reliability of the information contained on this website. Natural Slimmer will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Privacy

We are committed to protecting the privacy of everyone who shops or interacts with us. Our Natural Slimmer Privacy Policy is published on this website and sets out our commitment to you on privacy, including our use of “cookies”.

Governing Law

Natural Slimmer operates this website from its office within Australia. The laws of the State of Queensland govern these terms of use and you agree to submit to the non-exclusive jurisdiction of the courts of Queensland. You agree to be responsible for compliance with applicable local laws if you access this website outside Australia.

3. Terms of Product Purchase

The Agreement

In addition to the Terms of Website Use, these terms of product purchase (“the Purchase Terms”) set out the additional terms and conditions under which you may purchase from Natural Slimmer Pty Ltd products appearing on this website. By completing the customer registration process and purchasing products from this website, an agreement exists between you and Natural Slimmer Pty Ltd once Natural Slimmer Pty Ltd accepts an order. Each accepted order is a separate agreement.

Address Input

If you input an incorrect shipping address on your order, you must immediately contact us at sales@naturalslimmer.com.au to update your shipping address details. If the order has already been processed or shipped by the time we receive your email, it is strictly your responsibility to locate the parcel and to pay any shipping and handling costs to have it re-delivered to you if the parcel is sent back to Natural Slimmer Pty Ltd. Natural Slimmer pty ltd is not liable if the parcel cannot be located and we will not be expected to send out another product to you for free.

You warrant that all information and data provided by you is accurate, complete and up to date. You must take responsibility for the safekeeping of your username and password, as you are liable if an unauthorised person uses your username and password.

Orders

You place an order with Natural Slimmer by selecting products and clicking the “place order” button on the checkout page. Natural Slimmer reserves the right to accept or reject an order for any reason including without limitation; unavailability of product, an error in the price, image or the product description, or error in your order. Orders are deemed received by Natural Slimmer at the time of successful transmission of the order and you will thereafter be unable to cancel the order. Orders are deemed accepted by Natural Slimmer pty ltd upon Natural Slimmer pty ltd acknowledging such order or failing to reject such order within 14 days.

Product Availability

Natural Slimmer pty ltd uses its best endeavours to ensure products ordered are available for delivery and in most cases will notify you where a product is unavailable prior to you completing your order. However you acknowledge that in some cases this is not possible and Natural Slimmer pty ltd may need to reject an order you have placed for a product where Natural Slimmer pty ltd establishes that it is actually unavailable for delivery. In such cases Natural Slimmer pty ltd will refund in full all amounts you paid in respect of such unavailable product.

Payment

You must pay for your products purchased on this website at the time of placing an order. Stock cannot be released until payment has been received. To pay for products, you will be transferred to an external site operated by PayPal/Afterpay/NAB bank. You agree that PayPal/Afterpay/NAB is responsible for processing and the security of your payment, and you hereby release Natural Slimmer pty ltd from any liability in relation to such payment. Please refer to PayPal’s/Afterpay’s/NAB’s terms of use for conditions applying to payment processing services.

Variation of Products and Price

Natural Slimmer pty ltd may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.

Shipping

Shipping terms including delivery areas, shipping costs and estimated delivery times are contained in Natural Slimmer pty ltd’s Shipping Policy published on this website, and the Shipping Policy is expressly incorporated in these Purchase Terms. Australia Post eparcel is used to ship all products. You can view their terms and conditions on their website at www.austpost.com.au

Returns

Return claims (including for replacement products, refunds or credits) are detailed in Natural Slimmer pty ltd’s Returns & Refunds Policy published on this website, and the Returns Policy is expressly incorporated in these Purchase Terms. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow. Note strictly no returns or refunds are accepted on capsules due to hygiene reasons.

4. Shipping Policy

At Natural Slimmer pty ltd, we not only strive to supply the best products in the marketplace but we also strive to ensure that your order reaches you as quickly and efficiently as possible. Our easy online purchasing system ensures your order is delivered to us instantly so we can then process and send to you as soon as possible.

Australian Shipping Fees:

The standard shipping charges will be shown at checkout. Should this be calculated incorrectly for whatever reason you will be contacted.

International Shipping Fees:

International shipping rates are calculated in AUD upon entering your address during the checkout process.

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that the value of your order is displayed on your package – the value is the retail cost. Natural Slimmer pty ltd can’t mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note: on rare occasions, customs agents may delay the delivery of some packages at their discretion; this is unfortunately out of our control.

For more information on customs and duties charges, please contact your local customs.

Shipping Company:

Upon receipt of your order, your order details will be electronically forwarded to us for picking, packing & dispatch. Orders placed with all stock ready to deliver will leave the office within 24 hours Monday-Friday (excludes public holidays). Natural Slimmer uses Australia Post to ship products to you and all orders come with tracking and signature on delivery. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients. We do not agree to offering “safe drop”. This is not a safe method of delivery.

Payment:

We use PayPal, direct deposit, Afterpay and NAB for our payment gateway. When paying, you can either pay with your credit card or if you have a PayPal or Afterpay account, log in and pay from your account.

You will receive a confirmation email from Natural Slimmer pty ltd confirming your order.

Ordering & Delivery:

1. Goods are packed in a safe manner to prevent damage during transport

2. Goods are delivered to all regions of Australia using various transport services as stated above.

3. Orders are dispatched from Brisbane, Australia on business days only (Mon to Fri -excludes public holidays).

4. If an item is out of stock, and remains unavailable for 48 hours, we will contact you by email.

5. Unfortunately, we are unable to redirect parcels once they have left our office.

6. To assist us getting your order to you as quickly as possible, please include your phone number and a valid email address to help if we need to sort out any issues with your order.

Australian Delivery Time-Frames:

Estimated Delivery Times within Australia (Australia Post guidelines).

Delivery within Brisbane Metropolitan Area Next working day
Delivery to Melbourne 3-7 working days
Delivery to NSW 3-7 working days
Delivery to other capital cities 3-7 working days
To other interstate locations 3-7 working days
Delivery times do not include handling time.

We also offer Express postage.

 

International Delivery Time Frames:

These times may very depending on your country.

Air Mail 3 – 10 Business Days
Delivery times do not include handling time.

Currency:

All amounts shown on our website are in AUD. All orders will be transacted in Australian dollars. The final amount is only an estimate and excludes any taxes, duties, levies or tariffs that may be imposed.

Exchange Rates

Exchange rates change daily, and we can’t be responsible for any loss incurred as a result of currency fluctuation. Please note: your credit card processor may charge you a conversion rate fee.

Returns & Refunds

There are no refunds or returns accepted for ANY capsules whether safety seal is in tact or not. Once the capsules have left our premises we cannot ensure what has occurred to these capsules and cannot return/refund due to a change of mind as we cannot onsell these capsules and cannot ensure the safety of these said capsules to other customers. There is a strict no returns or no refunds on all capsules sold by Natural Slimmer pty ltd.